Shipping Information and Policies


Processing and Shipping Information:

All orders ship from Kelowna British Columbia. We strive to ship orders within two business days from order date. There are times when an order may require additional processing time due to the size of the order, or volume of orders being processed. If your order is delayed, you will receive notification from our Customer Service Department.


International Shipping information and policies:

Off the Blocks Swim Gear currently does not offer shipping outside of Canada.


Shipping Rates and Services:

All orders are shipped via Canada Post. Delivery timelines are given in business days.
Orders that are over $100 before tax qualify for free ground shipping.


Expected Delivery Timeline:

Expedited Parcel: 2 – 9 Business Days - $10.

Express: 1 – 2 Business Days - $15.
 
All parcels that are over $100.00 will have an Adult Signature Requirement. Canada Post will not release this parcel to the customer unless someone is available to sign for it.


Tracking your order:

Once your order has shipped, you will receive an email from Off the Blocks Swim Gear that includes a link to your Canada Post tracking information if available. Your tracking number should be active within 24-48 hours of the creation of your shipping label.
 

Out of stock items:

If an item is found to be unavailable due to an inventory discrepancy or another factor, the item will be removed from your order and you will be notified. You will not be charged for any items that are not available. When you submit an order through our online store, your credit card is pre-authorized for the total cost of the ordered product(s), applicable taxes, and shipping costs. When your order is shipped, email from Off the Blocks Swim Gear will charge an amount that reflects the total cost of the shipped product(s), applicable taxes, and shipping costs. Items that are cancelled due to being out of stock will not be included in the final charge to your card.

 
Special Requests and Outstanding Circumstances:

If you require special attention to your shipment or have a request that falls outside of our stated policies and/or timelines, we may be able to accommodate you. You can email sales@offtheblocks.ca. Additional charges may be required depending on the nature of your request.
 

Contact us:

If you have a question about our shipping policies or order please use our contact us form or you can email sales@offtheblocks.ca.